Frequently asked questions

I've received incorrect or faulty goods, what shall I do?
Firstly we’d like to apologise if you’re in receipt of a damaged or faulty item. We will seek to resolve this issue as soon as possible for you, as we understand how frustrating this can be. Please contact our customer service team at and we will do our utmost to rectify and send out new product as quickly as possible.
Can I return my order?
Our returns policy is very simple. If you wish to return your order, or a number of products within your order, you must do so within 7 days from receipt, and always before use. We do not accept returns for any opened items.
There is an item missing from my order, what shall I do?
We apologise if you’re still awaiting your order. This isn’t common and we want to resolve this is fast as possible for you. To receive a refund or replacement, you must inform us after 14 working days have passed since you placed the order. If you want to chase up your order before the 14 working days have passed, please contact our customer service team at and we’ll be more than happy to help track down your order with the courier.
I want to order to a country that’s not included in the delivery options, what shall I do?
Please contact the customer service team for delivery at
Can I track my delivery?
Depending on the delivery service, tracking is given by email/text. In situations where no email/text is received please contact, who will be able to advise on tracking. Please give at least 24 hours after order is placed before trying to obtain tracking information.
Why isn't my discount code working?
It's possible the discount code you have entered may have expired, so check the original promotion for full details to see when its valid until. You may also want to check how many discount codes you;ve tried to apply, as we only allow for one discount code per transaction, unless otherwise specified by a member of our team.
I forgot to use my discount code, can I still receive the discount?
Unfortunately we cannot apply discounts after you purchase has been processed.