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Frequently asked questions
I've received incorrect or faulty goods, what shall I do?
Firstly we’d like to apologise if you’re in receipt of a damaged or faulty item. We will seek to resolve this issue as soon as possible for you, as we understand how frustrating this can be. Please contact our customer service team at Finance@mygoodness.uk.com and we will do our utmost to rectify and send out new product as quickly as possible.
Can I return my order?
Our returns policy is very simple. If you wish to return your order, or a number of products within your order, you must do so within 7 days from receipt, and always before use. We do not accept returns for any opened items.
Before returning an item, please contact our customer service team at Finance@mygoodness.uk.com as they will need to arrange a collection for the unwanted product(s). Please note for unwanted items there will be a collection charge of £7.00 per parcel. Please contact our Finance team on 020 8871 3424 who can take payment and then arrange collection.
There is an item missing from my order, what shall I do?
We apologise if you’re still awaiting your order. This isn’t common and we want to resolve this is fast as possible for you. To receive a refund or replacement, you must inform us after 14 working days have passed since you placed the order. If you want to chase up your order before the 14 working days have passed, please contact our customer service team at Finance@mygoodness.uk.com and we’ll be more than happy to help track down your order with the courier.
I want to order to a country that’s not included in the delivery options, what shall I do?
Please contact the customer service team at Finance@mygoodness.uk.com
Can I track my delivery?
Depending on the delivery service, tracking is given by email/text. In situations where no email/text is received please contact Finance@mygoodness.uk.com, who will be able to advise on tracking. Please give at least 24 hours after order is placed before trying to obtain tracking information.
Why isn't my discount code working?
There could be a number of possible reasons why your discount code might not have worked:
1. Has it expired? Do check the original offer to ensure the code is still within date.
2. Have you selected the right product or flavour?
Sometimes we run special offers on certain flavours, check that you've added the correct products to your basket.
3. Have you added the right quantity?
You must have already added the items to your cart for the discount to be applied. If you are redeeming a Buy One, Get One Free offer for example, then you must make sure you add at least 2 products to redeem the discount.
4. How many discount codes have you applied?
You can only redeem one code per transaction, so check to make sure you haven't already got a code applied.
I forgot to use my discount code, can I still receive the discount?
Unfortunately we cannot apply discounts after you purchase has been processed.
How do I apply a discount code?
To redeem a discount code you must proceed to checkout and start entering your personal details. On the right hand side of the screen during checkout you will find discount code field where you can enter your discount code.
Why is protein an important supplement?
Protein is an essential macronutrient, meaning it is need in relatively large amounts for the body to grow, develop and continually thrive. Protein is made up of amino acids, known as the body's building blocks, and are an important component in every cell. Protein is vital for a range of processes within the body, from building muscle to transporting hormones and enzymes. There are 20 amino acids, with nine of them being essential, meaning your body can’t make them. They must come from food or ready-to-drink protein shakes, like For Goodness Shakes.
How do protein shakes work?
Protein shakes provide additional dietary protein. Protein has a wide range of functions; building, maintaining and repairing body tissue.
How to use protein shakes?
FGS ready-to-drink shakes are super convenient no matter where you are, no measuring nor vigorous mixing. Simply shake and drink!
When to drink protein shakes?
Protein shakes can be enjoyed any time, as a protein top-up on the go or after a training session for some extra protein when you need it.
Are protein shakes good for breakfast?
Starting your day right is crucial. First thing in the morning you should be filling yourself with healthy wholesome nutrition. Our shakes contain quality protein, slow-releasing energy, vitamins and minerals to nourish and fuel the body.
How much protein is recommended per day?
It depends on your activity level, if you're more active you need more protein and if you're less active you need less protein. The recommended daily intake for a moderate activity levels is 0.75g per kg bodyweight.
Are For Goodness Shakes products suitable for vegetarians/ vegans?
All For Goodness Shakes products, except Protein Super Shot, are suitable for vegetarians. Our Plant Protein range is soy-based and is suitable for vegans.
Who are For Goodness Shakes Products suitable for?
We have a shake for every need, whether you're overcoming fatigue & tiredness, building strength, need a protein top-up on the go or you're looking for a plant-based protein.
Do For Goodness Shakes products have any additional health benefits?
Our products contain a range of additonal vitamins and minerals. Our milk-based products contain Vitamin B12, niacin and riboflavin help to reduce tiredness and fatigue, Vitamin D & folic acid contribute to the normal function of the immune system and BCAAs (branched chain amino acids) which make up a third of lean muscle mass. Our plant-based products have a full amino acid profile, digests easily and is enriched with vitamin B12 and D which are commonly low in plant-based diets. Please see our product pages for more information.
Are there any side effects of protein shakes?
Generally, there should be no side effects of Protein shakes. Most of our shakes contain protein that is made from milk, so if people suffer from any intolerances related to milk, for example being lactose intolerant, then they may suffer from digestion related side effects like bloating, gas and stomach cramps. If you find that by using protein shakes you have unexpected symptoms, we would recommend you see a doctor. Additionally, we recommend you don't use protein shakes to excess and use them as part of a healthy balanced diet and lifestyle.
What are hydro tabs?
Hydro tabs are designed to ensure you are effectively hydrated to enable you to perform your best. As you exercise, you sweat; which is a mechanism your body uses to regulate its temperature. You need to replace the fluids that are lost. If you just drink water, your body’s electrolyte levels will become imbalanced, making you feel fatigued. Therefore it’s important to replace the electrolytes, particularly sodium, that are lost as well as replacing the water. For Goodness Shakes Hydro tabs contain 5-ion electrolytes; sodium, potassium, chloride, magnesium and calcium, all of which are electrolytes contained in sweat. It's particularly important that you make sure you take on board fluid containing electrolytes, to make sure your body is able to retain water fluid.
What are the best meal replacement protein shakes?
We do not recommend protein shakes as a complete meal replacement as we believe that you need balance from meals. We would recommend you have a varied diet, rich in wholefood and grain, fruit and vegetables. A protein shake as part of a meal, for example with a salad at lunch, helps to make a complete meal solution.
What are the best protein shakes for weight loss?
People looking to lose weight, should do so as part of a healthy balanced diet approach. The focus should firstly be on ensuring you get all the nutrients you need, but to lose weight you need to burn more energy than you consume. From the For Goodness Shakes range, our Nutrition and Plant Protein products have the lowest calories, so would be most suited to a lower calorie diet.
How do protein shakes help to lose weight?
Protein shakes can be used as part of a weight loss strategy that focuses on consuming less energy/calories than you use. Protein shakes can be useful in a weight loss strategy as Protein can help you feel fuller for longer. This is because it takes longer to leave your stomach and be absorbed compared to water and simple carbohydrates.
Should you drink For Goodness Shakes protein shakes on rest days?
FGS protein shakes can be enjoyed any time, including rest days. Our Protein, Nutrition and Plants products are perfect for protein top-ups on the go or as a healthy snack.
Do you offer student discount?
Yes, we offer 20% disount to students by using code STUDENT at checkout. Discount is only valid on full price items.